Shipping policy
Where we ship
We currently ship to all 50 U.S. states. We do not offer international shipping at this time.
Shipping rates
- Orders of $75 or more: FREE standard shipping
- Orders under $75: $6.99 flat-rate standard shipping
Processing time
All orders ship from our U.S. warehouse. Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Standard delivery typically takes 3–7 business days after your order ships. Delivery times are estimates and may be affected by carrier delays, weather, or peak seasons.
Order tracking
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to update.
Address accuracy
Please make sure your shipping address is complete and correct. If you notice a mistake, email us as soon as possible — we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout.
Lost, delayed, or damaged packages
If your tracking hasn't updated for several days, your package is marked as delivered but you can't find it, or it arrives damaged, contact us at support@shelflinecommerce.com. We'll work with the carrier to resolve it and, where appropriate, send a replacement or issue a refund.
Returned to sender
If a package is returned to us because of an incorrect address or failed delivery attempts, we'll contact you to arrange reshipping. Additional shipping charges may apply.