Refund policy
We want you to be happy with your order. If something isn't right, here's how we can help.
30-day returns
You may return an item within 30 days of delivery, provided it is unused, unopened, and still in its original factory-sealed packaging, exactly as you received it.
For hygiene and safety reasons, we cannot accept returns of fragrances, skincare, or beauty products that have been opened, tested, or used, or whose cellophane or seal has been removed.
How to start a return
- Email support@shelflinecommerce.com with your order number and the item(s) you want to return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Ship the item back in secure packaging. We recommend a trackable shipping service.
Items sent back without first contacting us cannot be accepted.
Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or was not what you ordered. Original shipping charges are non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement or issue a full refund, including any shipping you paid — at no cost to you.
Refunds
Once your return arrives and is inspected, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
If you paid with Klarna, your refund will be applied to your Klarna account and your payment plan will be updated accordingly.
Exchanges
We don't offer direct exchanges. To exchange an item, return it as described above and place a new order for the item you want.
Questions?
Email us at support@shelflinecommerce.com — we're happy to help.